Frequently Asked Questions

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Get answers to common questions about the Iliffe Media subscription model, how subscriptions are used and set up, and why managing your subscription is important.


General

Iliffe Media Subscriptions is a subscriptions platform that provides you with digital subscriptions to our newspapers and app. This service also offers Vouchers for physical newspapers and Email subscriptions options. Purchase a subscription today!

For App-only subscriptions, no physical items will be sent out. Your access details will be sent by email. For Voucher subscriptions, printed vouchers will be sent by post to your shipping address, and digital product access details will be sent by email.

Resetting your password is quick and easy. Click here to reset your password.

You can pay online using Visa, American Express, Mastercard and Direct Debit.

You can update your details within your online account. Simply login to your account and change your details.

You can redeem the offer code on the basket stage. Simply select the subscription page and apply the offer code. You will see the updated price.

Yes! You can purchase any of our pay-yearly digital subscriptions for friends and family. Simply tick the 'Is Gift' option at checkout and we will send you an e-gift voucher you can give to them.

Yes! Our Friends & Family subscriptions allow you to share your subscription with up to four other people. Our Business subscriptions allow you to share a subscription with your colleagues. Click here to view the Group Subscription FAQ's.


Manage your subscriptions

Click here to sign into your account. Once logged in you will see your Dashboard where you can views, amend and manage your subscriptions.

Subscriptions are renewed on a yearly or monthly basis and the payment is taken by Direct Debit and Card Payments.

You can update your payment method in your online account. Simply login to your account and click on the My Mandates button .

We are sad to see you go and hope you will join us again in the future.

Some of our subscriptions have a minimum term set. Please check this on your original order email.

To cancel, please call 0800 525450 (freephone Monday to Friday 8am - 4pm).


Upgrading your subscription

If you currently have an 'individual' digital subscription, you can upgrade to one of our Friends & Family or Business subscriptions at any time.

To see which upgrades are available to you, simply log in to your IM Subs account, select 'My Subscriptions', click to view your current subscription information, and below this you will see any available upgrades.

From the list of available upgrades in your 'My Subscriptions' section of your IM Subs account, select the product you wish to upgrade to by clicking the 'Upgrade' button. You will then be guided through the ordering process.

Your old subscription will be cancelled immediately, and your new subscription will begin right away. If you paid for an annual subscription, any unused whole months will be refunded to you separately via your original payment method - this normally takes a couple of days.

Your existing subscription ID will be carried forward to your new subscription, so there is no need to update your login details.

For full details of making the most of your new subscription, please see here.


Contact

Email our friendly team at subscriptions@iliffemedia.co.uk or call 0800 525450 (freephone Monday to Friday 8am - 4pm)

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